Get answers to your questions and assistance when you need it. We're here to help make your Eazi Dinning experience seamless.
Find instant answers to common questions
Learn how to browse menus, place orders, and track your delivery status.
Get help with payment methods, billing issues, and refunds.
Learn how to create your menu, manage orders, and grow your business.
Can't find what you need? Reach out to our support team directly.
Find answers to the most common questions
Simply browse our restaurants directory, select your preferred restaurant, choose your dishes from their menu, add them to your cart, and proceed to checkout. You can create an account for faster future orders or checkout as a guest.
We accept all major credit and debit cards, mobile money (MTN, Vodafone, AirtelTigo), and bank transfers. All payments are processed securely through our encrypted payment gateway.
Once you place an order, you'll receive a confirmation email with a tracking link. You can also view your order status in your account dashboard, where you'll see updates from 'Order Received' to 'Delivered'.
Currently, we deliver across Greater Accra, including East Legon, Airport City, Cantonments, Labone, and surrounding areas. We're expanding to other regions soon. Check your delivery address during checkout to confirm coverage.
Orders can be modified or cancelled within 5 minutes of placing them. After that, the restaurant begins preparing your meal. Contact our support team immediately if you need to make changes to an active order.
Your satisfaction is our priority. If you're not happy with your order, contact us within 2 hours of delivery. We'll work with the restaurant to resolve the issue, which may include a refund, replacement, or credit for future orders.
Visit our restaurant sign-up page and complete the application form. Our team will review your application and contact you within 3-5 business days. We partner with fine dining establishments that meet our quality standards.
Our commission structure is competitive and transparent. We charge a percentage of each order value, which varies based on your partnership tier. Contact us for detailed pricing information tailored to your restaurant.
Use your restaurant admin dashboard to add, edit, or remove menu items, update prices, and manage availability. Changes are reflected on your subdomain immediately. You can also upload high-quality photos for each dish.
Orders appear in your admin dashboard in real-time. You'll also receive email and SMS notifications. Simply accept the order, update its status as you prepare it, and mark it ready when complete. Our delivery team will handle the rest.
Payments are processed weekly and transferred directly to your registered bank account. You'll receive detailed reports showing all transactions, commissions, and net payments. Payment processing typically takes 1-2 business days.
Yes! Your subdomain (e.g., yourrestaurant.eazidinning.com) can be customized with your branding, restaurant photos, story, and special announcements. This helps maintain your brand identity while leveraging our platform.
Send us a message and we'll get back to you within 24 hours
support@eazidinning.com
Response within 24 hours+233 20 868 1889
Mon-Fri: 8AM-8PMAccra, Ghana
By appointment only