Privacy Policy

Welcome to Eazi Dinning, Ghana's premier fine dining delivery platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

By using Eazi Dinning, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring transparency about our data practices.

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Delivery addresses and location information
• Payment information (processed securely by our payment partners)
• Account preferences and dietary restrictions
• Order history and favorite restaurants

Automatically Collected Information

• Device information (type, operating system, browser)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Cookies and similar tracking technologies

Restaurant Partner Information

For restaurant partners, we also collect:

• Business registration and licensing information
• Menu details, pricing, and availability
• Business contact information and representative details
• Financial information for payment processing

We use the information we collect for the following purposes:

Service Delivery

• Process and fulfill your food orders
• Communicate order status and delivery updates
• Provide customer support and respond to inquiries
• Manage your account and preferences

Platform Improvement

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Conduct research and analytics
• Optimize website and app performance

Marketing and Communications

• Send promotional offers and restaurant recommendations
• Notify you about new restaurants and menu items
• Provide personalized dining suggestions
• Send administrative updates about our services

We do not sell your personal information. We may share your information in the following limited circumstances:

Restaurant Partners

• Order details and delivery information for order fulfillment
• Customer preferences to improve service quality
• Contact information for delivery coordination

Service Providers

• Payment processors for secure transaction handling
• Delivery partners for order fulfillment
• Technology providers for platform maintenance
• Marketing partners for promotional activities (anonymized data only)

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to:

• Protect our rights, privacy, safety, or property
• Enforce our terms of service
• Investigate potential violations or fraud
• Protect the safety of users and the public

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted data storage with industry-standard protocols
• Regular security audits and vulnerability assessments
• Secure payment processing through certified providers

Administrative Safeguards

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Regular review and update of security policies
• Incident response procedures for potential breaches

We use cookies and similar technologies to enhance your experience on our platform:

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Third-Party Analytics

We use analytics services like Google Analytics to understand user behavior and improve our services. These services may use cookies to collect anonymous usage data.

You have several rights regarding your personal information:

Account Management

• Access: View and download your personal information
• Update: Modify your account details and preferences
• Delete: Request deletion of your account and data
• Export: Receive a copy of your data in a portable format

Communication Preferences

• Opt out of marketing communications
• Choose notification preferences
• Update delivery preferences

Location Services

• Enable or disable location tracking
• Control location-based recommendations
• Manage delivery area preferences

Our platform integrates with various third-party services to provide comprehensive functionality:

Payment Processors

• Mobile money services (MTN, Vodafone, AirtelTigo)
• Bank payment gateways
• International payment providers

Social Media Integration

• Social login options
• Sharing features
• Social media advertising

Analytics and Marketing

• Google Analytics for website performance
• Marketing platforms for promotional campaigns
• Customer support tools

These third-party services have their own privacy policies. We encourage you to review their terms and privacy practices.

Eazi Dinning does not knowingly collect personal information from children under 13 years of age. Our services are designed for adults who can legally enter into contracts.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

Parents and guardians who believe their child has provided personal information to us should contact us immediately at privacy@eazidinning.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

How We Notify You

• Email notification to registered users
• Prominent notice on our website and app
• Updated "Last Modified" date at the top of this policy

We encourage you to review this Privacy Policy periodically. Continued use of our services after changes constitute acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: